Lenny Domnitser’s

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This is a static archive of the domnit.org blog,
which Lenny Domnitser wrote between 2006 and 2009.

On Hold


When calling customer service, after going through all the menus, leave a call-back number instead of staying on hold. On your turn they try calling, say, thrice five minutes apart, before you lose your position.

No wasting phone minutes. No shitty music. No patronizing messages about the caller’s importance. (Maybe one patronizing message at the end of the initial call.)