Lenny Domnitser’s

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This is a static archive of the domnit.org blog,
which Lenny Domnitser wrote between 2006 and 2009.

On Hold


When calling customer service, after going through all the menus, leave a call-back number instead of staying on hold. On your turn they try calling, say, thrice five minutes apart, before you lose your position.

No wasting phone minutes. No shitty music. No patronizing messages about the caller’s importance. (Maybe one patronizing message at the end of the initial call.)

2 comments on On Hold

1. Alex says:

I have one too – play lottery while on hold. Customer keys in the number and every minute or so there is a drawing. Voice response system informs you of winning or loosing and announces new round.

—Alex, 13 July 2009, 10:02

2. Lenny says:

Right, or following that thread to its logical conclusion, on-hold shopping.

—Lenny, 13 July 2009, 12:40

Comments on this entry are now closed. Thanks to those who participated. You can still email me.